Working at Woodside Resource Centre

Staff knew how to protect people from abuse. Risks to people were assessed and managed. Lessons were learnt from adverse events and shared with staff.

Staff spoke positively about the service. They told us they enjoyed working at the home. Staff told us they could air their views and were listened to.

Staff told us there were usually sufficient staff on duty to meet people's needs. Some staff said they felt staffing levels had improved recently with the recruitment of additional staff.

Staff were suitably skilled, experienced and trained to carry out their roles. They told us they received the training they needed for their role. We found some staff had not had regular supervision meetings with the management team.

People and relatives spoke positively of the registered manager. Staff told us they felt supported by the management team and could raise any concerns they might have.

People were able to participate in a wide range of activities. This included chair exercises, baking, crafts, quizzes, pamper days, gardening and flower arranging. The lifestyle coordinator told us 'I try and make activities as meaningful as I can.'