Last updated: 10 February 2026
"Enough skilled staff with good training and wellbeing support, but no registered manager yet and safety lapses in repositioning records and medicine storage."
Medicine storage room temperatures were noted to have been consistently above the National Institute for Health and Care Excellence (NICE) guidelines of 25 degrees Celsius for a 3-month period... records did not show the person was being repositioned every 4 hours.
Overall, staff were positive about the support they received in relation to their wellbeing. They told us they had regular opportunities for breaks and did not feel rushed in their role.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
There was evidence of staff receiving regular training in relation to their job roles. Regular spot checks and competencies were being completed by management.
The manager understood their regulatory responsibilities and was going through the registration process with CQC to become the registered manager.
The provider completed annual feedback surveys... where people had raised concerns about support to access hobbies of their own choice, the provider created a well-being rota for one-to-one activities... with the service’s well-being coordinator.
No permanent manager in post yet, as the current one is still going through registration with the regulator.
The manager understood their regulatory responsibilities and was going through the registration process with CQC to become the registered manager.
Missing records of turning residents at risk of pressure sores, with gaps up to 17 hours.
records did not show the person was being repositioned every 4 hours... records showed a repositioning gap of 12-hours and on another occasion a 17-hour gap was identified.
Medicine room too hot for months despite audits spotting it, and one resident missed pain relief one evening due to faulty equipment.
over a 3-month period... the rooms used for the storage of medicines were consistently recording temperatures over... 25 degrees Celsius... a person... did not have access to their pain medication the evening before the inspection because the syringe driver was not working.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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