Working at Woodside Lodge

Safeguarding does not work properly and leaders do not always report concerns, plus medication errors and poor risk management like for diabetes.

The provider did not consistently protect people from abuse and did not always share safeguarding information... People’s medicines were not safely managed... provider failed to ensure people's diabetes was safely managed.

Overnight staffing is too low with only two staff for people who all need two carers, leading to more falls at night.

The provider could not demonstrate overnight staffing levels were sufficient to meet people's needs. We expressed concern that... 6 people using the service required support from two staff to safely meet their needs... people experienced a higher proportion of falls during the overnight period.

Lots of training gaps including no courses on epilepsy, Parkinson's, choking risks, fire safety or up-to-date medicines training.

There was no training for staff... on choking and dysphagia... Parkinson's disease and Epilepsy... Staff had not received appropriate training in fire... Medicine training and competencies for staff were either out of date or not in place.