Last updated: 10 February 2026
"Staff praised supportive management and a positive person-centred culture, but limited specialist training and basic activities hold it back."
Risks were assessed appropriately. Risks assessments were detailed... Safeguarding incidents were reported appropriately... Medicines were managed safely.
Staff described the service as a positive person-centred culture. One staff member said; 'It's a very supportive culture, more about learning than about blaming and its very person centred.'
Staffing levels were safe. The provider used a dependency tool to calculate staffing levels and rotas indicated staffing levels were maintained to meet people's needs and keep them safe.
Staff were up to date with training however, there was limited specialist training available. Staff told us the service did not provide adequate specialist training in eating disorders.
Staff spoke positively about the registered manager and the support they received. One staff member said; 'The [registered] manager is good at supporting people and gives debrief after any incident happens.'
The provider supported people to engage in meaningful activities which was planned and documented in their care plans. People were supported to plan menus, go food shopping and cook meals.
Staff have mandatory training but no specialist courses for needs like eating disorders.
Staff were up to date with training however, there was limited specialist training available. Staff told us the service did not provide adequate specialist training in eating disorders which would help them provide the appropriate support.
No activities coordinator or creative programmes, so the role is mostly routine support and basic life skills like shopping and cooking.
The provider supported people to engage in meaningful activities which was planned and documented in their care plans. People were supported to plan menus, go food shopping and cook meals.
Staffing is adequate and safe but nothing special, with no details on low agency use or staff retention.
Staffing levels were safe. The provider used a dependency tool to calculate staffing levels and rotas indicated staffing levels were maintained to meet people's needs.
AI Generated
Last inspected: November 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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