Working at Woodside House
Woodside Road, Norwich, NR7 9XJ
Operated by Barchester Healthcare Homes Limited
58 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"High staff morale and supportive management, but staffing pressures on the dementia wing and routine activities hold it back."
Safety & Risk
6/10
✓
Assured on infection prevention, PPE, testing but formal COVID risk assessments for admissions/staff not completed (2022).
Staff Culture
8/10
✓
Staff positive about new manager: 'morale is sky high', 'atmosphere better' (per 2017).
Staffing Levels
5/10
!
The service was appropriately staffed with no concerns identified (2022).
Training & Dev
6/10
✓
Over 96% of staff up to date with statutory training required; regular supervisions and support (per 2017).
Management
7/10
✓
Manager observed offering help to staff, acts on feedback (tea trolley, weekend meetings); staff/relatives positive: 'well run' (per 2017); registered manager responsive (2022).
Programmes
5/10
!
Schedules of activities available; garden beach area project, painting; people/relatives satisfied with range (per 2017).
Points to consider
Staffing levels are adequate but staff said they get too busy on the dementia wing, with bells ringing unanswered and delays helping people.
Sometimes the bells ring for five to ten minutes... staff busy and did not have enough time to speak with them (per 2017).
No dedicated activities coordinator or specialist programmes, so the job is mostly routine personal care with some basic events and garden projects.
Schedules were available giving details of what events... creating a beach area... staff arranged interesting things... painting (per 2017).
Only standard mandatory training and supervisions with no specialist courses or funded qualifications for care staff development.
Over 96% up to date with all the statutory training required by the provider... staff received suitable training and support (per 2017).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2017
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews