Last updated: 9 February 2026
"Well-led with an open culture where staff feel supported, although staffing lacks a stable team and training is basic."
There was a positive open culture in which concerns about safety were listened to, safety events investigated and reported thoroughly, and lessons learnt... Although risk assessment documentation had not always been updated the actions in place were appropriate.
All staff spoken to said they felt confident to raise any concerns showing an open culture existed. All staff felt able to raise any suggestions or concerns with the management team.
Most people and family members felt there were sufficient staff available to meet people’s needs in a timely manner.
Per 2018 comprehensive inspection: Records showed staff were up to date with essential training and this was refreshed regularly. One staff member said, 'We get lots of training and the training is really good'.
People, family members and external health and social care professionals told us the service was well led. Management oversight systems were in place to monitor the service.
Per 2018 comprehensive inspection: The activities co-ordinator was very visible... people undertaking a singing and exercising activity... individual activities such as art or games.
Staff numbers are enough to cover shifts but no details on low agency use or stable long-term team.
Most people and family members felt there were sufficient staff available to meet people’s needs in a timely manner.
Only basic training like mandatory updates and induction, no specialist courses or paid qualifications.
Per 2018 comprehensive inspection: Records showed staff were up to date with essential training and this was refreshed regularly.
Regular events like singing, exercise and art run by a coordinator, but no special innovative approaches.
Per 2018 comprehensive inspection: people undertaking a singing and exercising activity... individual activities such as art or games.
AI Generated
Last inspected: August 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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