Last updated: 10 February 2026
"A happy team culture and robust safety systems shine through, but basic activities and training gaps for new staff hold it back."
The provider had robust systems in place to record accidents and incidents and assess whether safeguarding incidents had occurred. When safeguarding incidents had occurred, the provider acted openly and transparently. The management, storing and administration of people's medicines was carried out safely.
One staff said, 'When you walk around and you hear staff singing you know they are happy... I love my job, I love the team I work with.'
There were sufficient numbers of staff to meet people's needs.
The providers training records showed mixed levels of compliance relating to courses completed by some staff; however, we found staff with lower levels of compliance with training were newly recruited and overall compliance had consistently improved over recent months.
Staff feedback on working in partnership with the provider was positive and staff felt they were supported by a strong management team. Two registered managers were in post.
We observed people being supported to access the community and activities... this included a game's room, a sensory area and a communal cinema room.
Staff levels are sufficient but not standout, and they raised wages to tackle the care staffing crisis and boost retention.
The provider had implemented incentives to manage the risk of being impacted by the social care staffing crisis. The provider advised they had increased the wages of support staff and team leaders and following monthly monitoring of staffing levels they identified retention of staff had improved.
Some new staff have gaps in training completion, even though overall rates are improving.
The providers training records showed mixed levels of compliance relating to courses completed by some staff; however, we found staff with lower levels of compliance with training were newly recruited and overall compliance had consistently improved over recent months.
No activities coordinator or specialist programmes, just basic community outings and rooms like games and sensory areas.
We observed people being supported to access the community and activities. The provider had promoted people's choices and decorated areas of each service in line with people's choices, this included a game's room, a sensory area and a communal cinema room.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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