Working at Woodseats and Norton

Staff levels are sufficient but not standout, and they raised wages to tackle the care staffing crisis and boost retention.

The provider had implemented incentives to manage the risk of being impacted by the social care staffing crisis. The provider advised they had increased the wages of support staff and team leaders and following monthly monitoring of staffing levels they identified retention of staff had improved.

Some new staff have gaps in training completion, even though overall rates are improving.

The providers training records showed mixed levels of compliance relating to courses completed by some staff; however, we found staff with lower levels of compliance with training were newly recruited and overall compliance had consistently improved over recent months.

No activities coordinator or specialist programmes, just basic community outings and rooms like games and sensory areas.

We observed people being supported to access the community and activities. The provider had promoted people's choices and decorated areas of each service in line with people's choices, this included a game's room, a sensory area and a communal cinema room.