Working at Woodrowe House

There was a strong focus on risk management to prevent untoward incidents. Staff knew how to report accidents and incidents with thorough investigations and learning.

Staff told us they had regular supervisions and felt valued and supported by the management team. A staff member said, '[Managers] ask for feedback a lot and actually take things on board'.

There were enough competent staff available to meet people's care needs. Staffing levels were reviewed when new people were admitted.

The registered managers were passionate about providing person-centred care. They knew people well as they were involved in care delivery. However, quality assurance systems required improvements.

People were supported to engage in their hobbies and interests. Staff took people for walks, to the pub, local park, art and crafts, play pool and games. Facilities included sensory room, gym, activity area.