Working at Woodrow Retirement Home Limited

People’s risks were not always identified or routinely monitored, or where they were being monitored records were poorly completed. For example, we found people’s food and fluid charts contained large gaps which meant they could not be relied upon.

Some mandatory staff training was out of date, and there was no record of staff completing dementia training. One staff member said, “I wouldn’t say [training] is as frequent as it should be.” Staff hadn’t received any formal supervision.

The Registered Manager, who was also the Provider, had employed a manager to oversee the day to day running of the service. They had not implemented any formal governance process to ensure they retained full oversight of their legal responsibilities.

Whilst there were regular organised activities for people to take part in, outside of these times there was limited activities for people to engage with. One person told us they were, “bored, bored, bored.”