Working at Woodrow House

People were protected from the risk of abuse and avoidable harm by staff who understood how to recognise and respond to concerns. Risks were well managed. Medicines were managed safely.

There was an extremely open and honest culture where everyone was comfortable to have their say. One member of staff told us, 'Having worked in various health and social care settings, the difference at Woodrow House is the openness and transparency of the management team and staff.'

Staff had completed high quality training that ensured they were confident and competent at delivering person centred care. Staff were encouraged and supported to develop their skills and follow a career progression within the service.

Staff told us the registered manager was always available and worked side by side with staff to support and encourage them.

An activity champion and occupational therapist developed activity plans that were person-centred... People took part in a wide range of social activities and were encouraged to complete many independent living activities.