Working at Woodrow Cottage

No permanent manager in place at the inspection, even though a new one had been there 7 months.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for 7 months and had submitted an application to register, which was subsequently approved.

Medication records have gaps and stock discrepancies, plus some health and safety checks were missed.

We identified some gaps in the medicine administration records (MAR) and a discrepancy in stock... Some of the health and safety checks in the annex had not been completed for areas such as water temperature checks.

Past high agency staff use caused staffing inconsistencies and less community access for residents.

Health professionals told us that the high use of agency staff meant there was not consistency regular staff and agency staff were not able to answer their questions. Another health professional said staffing issues had meant less community access for people.