Last updated: 9 February 2026
"Staff are well-trained with a positive rapport and calm atmosphere, but no registered manager and gaps in medicines records are concerns."
Medicines were kept securely in locked storage. However, accurate records were not always maintained of medicines received into the service, administered and disposed of. We identified some gaps in the medicine administration records (MAR) and a discrepancy in stock.
We observed a good rapport and positive communication between staff and people living in the home. There was a calm and relaxed atmosphere.
Staff told us there were no issues regarding staff and that they were in fact currently overstaffed.
Staff had received appropriate training and had the skills and knowledge required for the role. Staff told us they had an induction and further training that was relevant to their role of supporting people and meeting their individual needs.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 7 months and had submitted an application to register, which was subsequently approved.
Staff told us activities outside the home were happening again after the pandemic. At the time of the inspection 3 people were going out horse riding. There were musical instruments of drums and a keyboard available for people to use. There were also sensory lights in some places.
No permanent manager in place at the inspection, even though a new one had been there 7 months.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 7 months and had submitted an application to register, which was subsequently approved.
Medication records have gaps and stock discrepancies, plus some health and safety checks were missed.
We identified some gaps in the medicine administration records (MAR) and a discrepancy in stock... Some of the health and safety checks in the annex had not been completed for areas such as water temperature checks.
Past high agency staff use caused staffing inconsistencies and less community access for residents.
Health professionals told us that the high use of agency staff meant there was not consistency regular staff and agency staff were not able to answer their questions. Another health professional said staffing issues had meant less community access for people.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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