Working at Woodpeckers
Sway Road, Brockenhurst, SO42 7RX
Operated by Colten Care (1693) Limited
41 bedsNursing homes
Workplace Score
8.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.8/10
Key Finding
"Approachable management and open culture with excellent training and activities, but staffing relies on extra hours without a long-serving team."
Safety & Risk
9/10
✓
The service thoroughly reviewed incidents and lessons were learnt and shared with staff... significant event analysis... Don't proportion blame, but to see how we can as a team learn from it.
Staff Culture
9/10
✓
There was an open and transparent culture within the home. Staff felt supported through regular meetings and feedback. Staff spoke about their work with passion.
Staffing Levels
8/10
✓
There were sufficient staff to meet people's needs. Absence and sickness were covered by permanent staff working additional hours.
Training & Dev
9/10
✓
Staff were encouraged to develop their careers and increase their skill set. The provider supports every registered nurse with an individual Nursing Times on-line subscription... NMC annual registration fees paid by the provider.
Management
9/10
✓
People and their families spoke extremely highly of the registered manager and felt the home was well run and management were approachable and supportive. Staff felt supported through regular meetings and feedback.
Programmes
9/10
✓
The provider employed an Admiral Nurse... The home had built strong links with the local primary school and children visited the home weekly... Winter Wonderland event... local carnival procession.
Points to consider
Staffing is good with permanent staff covering extra hours when needed, but no mention of a long-serving team or staff saying it allows plenty of time for personal care.
Absence and sickness were covered by permanent staff working additional hours. Staffing levels were sufficient to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2018
Outstanding
Safe
✓
Good
Effective
★
Outstanding
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews