Working at Woodley Hall Care Home

Recruitment is sloppy with missing checks and unclear hiring processes, so you might end up working with poorly vetted colleagues.

Recruitment and staff management processes were not always robust. Gaps or missing information on application forms were not consistently followed up at interview. One staff member recruited under the Certificate of Sponsorship scheme had documents managed centrally, with no apparent involvement from the registered manager.

Safeguarding concerns weren't always reported to the regulator, and infection control has issues like improper mask use.

There was not an effective system in place to ensure safeguarding alerts, as required by the provider’s registration, were reported to the CQC. We also observed staff wearing masks under their chins, which is not in line with IPC guidance.

No activities or engagement programme means the job is mostly routine tasks like helping with eating and dressing with no variety.

People did not have consistent access to meaningful activities. On the ground floor, we observed people left unattended for long periods with no engagement, and no activities were provided on either day of the assessment.