Working at Woodleigh Rest Home Limited

Staff did not always assess risks to people's health and safety or mitigate them where identified. Medicines were not managed safely.

There were insufficient staff to meet people’s needs and keep them safe. People, relatives and staff raised concerns about the staffing levels, particularly at nights and weekends.

Staff did not have the training to understand this condition. Records showed 3 fire drills had been carried out since the beginning of 2024; however, no night staff had participated.

There was a lack of effective oversight and management of the service which had impacted on the quality of people's care.

The provider employed an activity organiser who people and relatives said was very good. However, this staff member also had other roles which impacted on activity provision. This meant planned activities did not always take place.