Working at Woodlands
375 Woodlands Road, Southampton, SO40 7GB
Operated by Community Homes of Intensive Care and Education Limited
6 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Strong leadership and positive culture with good training and activities, but staffing gaps rely on bank staff and medicines records are sometimes inaccurate."
Safety & Risk
7/10
✓
Staff understood how to recognise and respond to abuse [...] Incidents and accidents [...] investigated [...] Lessons learnt were communicated effectively [...] Safe recruitment practices were followed
Staff Culture
8/10
✓
All staff felt well supported and told us that morale and team work was good. [...] Staff spoke fondly about the people they supported [...] 'I want it to be their home, not institutionalised; we get a buzz from them enjoying themselves'
Staffing Levels
6/10
✓
There were sufficient numbers of experienced staff to meet people's needs. [...] Gaps in the rota were covered by the existing staff team or bank staff which meant agency staff were not used. Some staff told us there were not always enough staff who could drive
Training & Dev
7/10
✓
The provider had a training academy which provided staff with appropriate training [...] additional training relevant to the needs of people [...] able to undertake additional nationally recognised qualifications and [...] apprenticeship scheme
Management
8/10
✓
The registered manager fostered a positive and person centred culture within the home [...] Relatives and staff spoke positively about the registered manager. [...] 'They are a brilliant manager….any problems you can chat to her'
Programmes
7/10
✓
People were supported to take part in a range of leisure activities [...] horse riding, swimming [...] cat café [...] themed party [...] 'Choices has got Talent' event [...] college [...] volunteering
Points to consider
Staffing is adequate but rota gaps are covered by bank staff and there are not always enough drivers for activities.
Gaps in the rota were covered by the existing staff team or bank staff which meant agency staff were not used. Some staff told us there were not always enough staff who could drive and that this could limit the activities that could be provided.
Some medication stock records did not match what was in stock and doctor contacts for blood sugar checks were not always noted down.
We found that two of these stock records were not accurate and under reflected the medicines in stock. [...] on three occasions in November 2017, records showed that one person's blood glucose levels were slightly outside of recommended levels, but it was not clear that contact had been made with a healthcare professional
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews