Last updated: 9 February 2026
"Good staff training, but safeguarding failures, inconsistent staffing and weak management oversight hold it back."
We identified 2 breaches of the legal regulations relating to safeguarding people from abuse and a failure to notify the Care Quality Commission of certain events... We found people had been exposed to potential abuse by other people living at the home. These incidents had been recorded by staff but not all had been reported to the local authority safeguarding team or the management team.
Staff who provided feedback, gave us mixed view about how they felt supported. some staff told us they felt “controlled” or felt managers at all levels could involve all staff in decisions affecting them.
People and their relatives gave us mixed feedback about their views on staff numbers... “There are never enough staff, I visit at weekends too and there are noticeably fewer staff then”, “Staff numbers do vary each shift really” and “They may be understaffed.” Staff told us they felt staffing numbers during the day were manageable. However, we were informed nighttime staffing numbers were more difficult.
Staff told us they felt the training provided was suitable to their role. Staff told us they had opportunities to undertake training.
Governance systems were not effective in overseeing risk and driving improvement. The registered manager was not always aware of events in the home, for instance accidents and incidents and assaults on people.
People and their relatives told us the level of meaningful occupation could be improved, with some people stating they would like to use outdoor spaces more frequently. Relatives told us they were aware of some activities within the home, but comments included “She loves music, there was more for her in her last home, less so here.”
Abuse between residents and other incidents were not always reported to safeguarding teams or managers, so risks to you and residents are not always handled properly.
people had been exposed to potential abuse by other people living at the home. These incidents had been recorded by staff but not all had been reported to the local authority safeguarding team or the management team.
Staff numbers vary by shift and are short at nights and weekends, so care can feel rushed and task-focused.
“There are never enough staff, I visit at weekends too and there are noticeably fewer staff then”, “Staff numbers do vary each shift really” and “They may be understaffed.” nighttime staffing numbers were more difficult.
Managers miss some incidents and audits do not always spot problems, so leadership oversight feels weak.
The registered manager was not always aware of events in the home, for instance accidents and incidents and assaults on people. Regular audits did not always pick up some of the issues we found.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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