Working at Woodlands House

No permanent manager in post, so day to day running by deputy with support from higher managers feels unstable.

At the time of our inspection there was not a registered manager in post. An application to register a manager had been submitted to the CQC, however this application was subsequently withdrawn after the inspection.

Activities are basic like music, arts and crafts, and reminiscence, so the role lacks variety from specialist programmes.

There was a range of activities on offer which included, music, arts and crafts, exercise, reminiscence sessions and visits from external entertainers.

Staffing is adequate but uses agency workers sometimes for sickness or leave cover.

We were told existing staff would be contacted to cover shifts in circumstances such as sickness and annual leave, and agency staff were used when required.