Working at Woodlands Gate Rest Home
12 Dingle Road, Stourbridge, DY9 0RS
Operated by SCL Care Limited
20 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Supportive managers, happy staff and good training plus activities, but missed medication doses and occasional low staffing hold it back."
Safety & Risk
4/10
!
Per 2019 comprehensive inspection: people did not always receive medicines as prescribed, one person missed two doses due to poor recording.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: staff said 'I like working here... It's like an extended family' and were motivated to provide high-quality care.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: sufficient staff usually but sometimes only three on shift, people had to wait longer for care.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: staff received dementia training, induction and mandatory training with regular 1:1 supervision.
Management
6/10
✓
Per 2019 comprehensive inspection: managers visible, approachable and supportive; per 2020: registered manager amended working patterns to support staff wellbeing.
Programmes
6/10
✓
Per 2020: digital records freed time for garden fete, doll therapy, music sessions and political debates; per 2019: regular activities including planned events.
Points to consider
Some residents missed medication doses because records did not always show if they got them.
one person had missed two doses of medication in the two days leading up to the inspection
Staffing levels sometimes drop to three per shift instead of four, so residents have to wait longer for help.
People told us they sometimes had to wait for their care if the home was not fully staffed on a particular day
No registered manager at time of 2019 inspection, though one in post by 2020.
The service did not have a manager registered with CQC. However, the operations manager was in the process of applying to be registered
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews