Last updated: 10 February 2026
"Strong safety practices and a supportive team with good training and activities, but managers missed wound care and medicines issues."
Good practice: sufficient PPE stock and appropriate use, separate isolation building for COVID+ dementia residents, staff/resident testing programme, assessed competencies in IPC and PPE. Per 2020 IPC inspection
Staff told us that they worked well as a team, felt supported by the registered manager and were confident to raise issues. Per 2018 comprehensive inspection
There were enough staff to meet people's needs. Where needed agency staff were used to fill the rota. Per 2018 comprehensive inspection
Staff received training and support which enabled them to provide safe care; new staff completed care certificate, ongoing refreshers, regular supervisions and appraisals. Per 2018 comprehensive inspection
The service was not consistently well led. Systems in place had not identified concerns around wound management and monitoring of medicines. Per 2018 comprehensive inspection
Dedicated activities coordinator provided bingo, quizzes, sing-alongs, community outings, gardening, themed events. Per 2018 comprehensive inspection
Managers did not spot problems with medication records and wound care records until the inspection,
Systems in place had not identified concerns around wound management and monitoring of medicines.
Staffing is usually enough but they use agency staff when someone calls in sick last minute.
Occasionally they are a bit short staffed, but it is usually when someone has rung in poorly last minute and they can't get cover. If they were unable to fill any shifts with their own staff agency staff were used.
AI Generated
Last inspected: November 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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