Working at Woodlands Court Care Home
Ash Lane, Wigan, WN2 1EZ
Operated by Croftwood Care UK Limited
40 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.7/10
Key Finding
"Supportive leaders and a positive staff culture, but medicines management gaps and staffing shortages from sickness hold it back."
Safety & Risk
4/10
!
Accidents, incidents and falls were managed appropriately, though more focus was required on detailing outcomes and lessons learned. People received their medicines as prescribed, however some aspects of the medicines management process required improving.
Staff Culture
6/10
✓
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. The provider supported staff wellbeing and recognised good practice through employee of the month awards.
Staffing Levels
5/10
!
Overall, people and relatives told us enough staff were deployed to meet their needs... though some people reported wait times at night were much longer... Staff also provided mixed responses... mainly linked to colleagues phoning in sick and leaving shifts temporarily short.
Training & Dev
6/10
✓
Staff spoke positively about training, confirming the induction training process was detailed and regular ongoing training was provided... Staff feedback suggested supervision was inconsistent and infrequent.
Management
7/10
✓
Leaders were reported to be approachable, helpful and supportive. People and relatives felt the home was well-led and would recommend it to others. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
Programmes
6/10
✓
A daily activity programme was provided, which people and relatives were complimentary about. The provider employed a dedicated activity coordinator, who oversaw a range of daily activities.
Points to consider
Medicines records have gaps like missing notes on painkillers given and safety checks after sedatives.
a number of paracetamol tablets had been administered but not documented... Where people took medication which had a sedative effect... they had not been documented consistently.
Enough staff usually but sickness leaves some shifts short and nights slower to respond.
some people reported wait times at night were much longer... The problem is getting staff to turn in reliably. Sickness is an issue here.
Staff get regular training but supervision was spotty until just a few months ago.
Staff feedback suggested supervision was inconsistent and infrequent. The matrix for documenting completion had only been implemented in January 2025.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews