Working at Woodlands Care Home

Only basic dementia training with no courses on handling distress or agitation yet.

Staff had undertaken basic training about supporting people with dementia. However, they had not completed more advanced training. Additionally, they had not completed training about supporting people when they expressed distress or agitation.

Staffing is enough overall but at busy times one carer has to watch a group of residents alone, stressing staff and residents.

there were times of the day when staffing deployment needed to be reviewed. For example, when staff were busy with individual tasks, there were times when 1 member of staff was left to oversee a group of people.

Risk plans lack detail and do not always include lessons from accidents or incidents.

risk assessments were not always detailed and did not include learning from accidents or incidents.