Working at Woodlands Care Home
4 Wigan Road, Bolton, BL5 3RJ
Operated by Harbour Healthcare 1 Ltd
55 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Great management with approachable leaders and a strong safety culture, but staffing relies on bank staff sometimes and training lacks specialist courses."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt to continually identify and embed good practice. Medicines were now being managed safely. People were protected from abuse and avoidable harm.
Staff Culture
7/10
✓
Staff said there was a positive culture at the service and felt supported in their roles. Staff felt supported and able to speak up, and diversity was valued. There was a positive culture of openness and learning.
Staffing Levels
6/10
✓
Staffing rotas were in place and demonstrated how many staff were available to care for people. The feedback we received from people who used the service, staff and relatives was that staffing levels were sufficient... we also have bank staff available. I feel we have enough to meet people’s needs currently.
Training & Dev
6/10
✓
Staff told us they received enough training to support them in their role. Staff supervisions and appraisals took place... A member of staff told us, “We have lots of training and Harbour Healthcare are really on the ball with it.”
Management
8/10
✓
The registered manager worked hard to ensure everyone felt part of the team by creating a positive inclusive culture, where every job role was valued, with open and respectful communication. The registered manager demonstrated to staff they were approachable by having an open-door policy; the deputy manager also provided support, and both were willing to help with any task.
Programmes
6/10
✓
There were plenty of activities available for people to participate in and we observed several taking place during the inspection, including an arts and crafts activity which was well attended. There was a designated area within the home where activities took place... We observed a meeting taking place in the activities area of the home between people and staff to talk about a Christmas open day event.
Points to consider
Staffing is adequate but they use bank staff sometimes, so shifts might feel a bit stretched now and then.
we also have bank staff available. I feel we have enough to meet people’s needs currently.
Training covers the basics well but there are no specialist courses or funded qualifications mentioned.
Staff told us they received enough training to support them in their role... “We have lots of training and Harbour Healthcare are really on the ball with it.”
Activities include arts and crafts and events but no specialist programmes or trained coordinators to make the role more varied.
plenty of activities available... including an arts and crafts activity... designated area within the home where activities took place
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews