Working at Woodlands Care Centre

Staff understood the identified risks to people and followed guidance in place to keep them safe. During our inspection call bells were answered in a timely way.

Per 2019 comprehensive inspection: Staff were positive and motivated. Comments made by staff included, 'The manager always has time for us, she is there if we need her.' Also, 'There is good team working here, we all care'. All said that they would recommend Woodlands Care Service to a relative.

Staff told us that on most occasions there were enough staff on shift to provide support to people... able to meet peoples needs but not as quickly when they don't have as many staff. Our review of the rotas highlighted there were occasions where due to sickness, the service did appear short staffed.

Per 2019 comprehensive inspection: partnership with Association of Dementia studies at Worcester University and the registered manager and four care staff were training to become dementia specialists. Three care staff had completed training to become Care Home Assistant Practitioners.

The registered manager is always coming up onto the units and checking we have everything we need.

Per 2019 comprehensive inspection: The service employed an activities manager and three activity coordinators who arranged a wide range of activities and entertainment for people... own minibus... Places visited included Hunstanton, local garden centres, Ely Cathedral.