Last updated: 10 February 2026
"Staff feel supported by approachable management and work well as a stable, motivated team, but one safety concern was handled internally instead of reported to the council."
Per 2019 comprehensive inspection: Overall, the registered provider had followed local procedures and reported any safeguarding concerns when identified. However, in one case concerns had been addressed as an internal complaint but had not been reported to the local authority.
Per 2019 comprehensive inspection: Staff were motivated and positive, they felt able to raise any concerns. The registered provider and their management team were open and approachable.
Per 2019 comprehensive inspection: The registered provider had used agency staff to cover occasional short falls where necessary. Following a period of recruitment there was now a stable staff team.
Per 2019 comprehensive inspection: Staff undertook ongoing refresher training, they were informed when their training was due. Staff were supported through regular supervision meetings, and annual appraisals.
Per 2019 comprehensive inspection: Staff were positive about the management of the service. They felt well supported and told us the manager was very approachable. Comments included, 'The owner is hands on' and 'They are very supportive, we work well as a team.'
Per 2019 comprehensive inspection: Two activity coordinators were employed and planned a range of activities and entertainment. For example, several people went to the park for a picnic... interactive light game specifically designed for people living with dementia.
One safety concern was handled as an internal issue instead of being reported to the council.
in one case concerns had been addressed as an internal complaint but had not been reported to the local authority.
Staffing is adequate but agency workers cover gaps now and then.
used agency staff to cover occasional short falls where necessary.
Only regular activities like outings and games with coordinators, no specialist programmes to vary the work.
Two activity coordinators were employed and planned a range of activities and entertainment. For example, several people went to the park for a picnic.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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