Last updated: 9 February 2026
"Staff feel supported by managers and receive good training, but missed safety risks and unmaintained equipment are concerns."
Per 2018 comprehensive inspection: 'one instance where they had not identified safety risks or put plans in place... one piece of equipment... had not been monitored or maintained.'
Per 2018 comprehensive inspection: 'Staff we spoke with enjoyed supporting people... "I like seeing them progress... It makes you feel really good." Managers 'open to supporting you.''
Per 2018 comprehensive inspection: 'On the day of the inspection there were sufficient staff available to support people. Staff told us that they thought there were sufficient staff available'; 2022: measures for COVID staff pressures.
Per 2018 comprehensive inspection: 'Staff had received an induction and additional planned training... in mental health... "I love the training and always want to do more. The company has really good informative training."'
Per 2018 comprehensive inspection: 'Staff felt supported... one staff member told us, "They are here to talk to, always available and probably the best manager I've had…I am supported yeah."'
Per 2018 comprehensive inspection: 'Activities... included trips to the sea life centre and a local theme park... go to college... community group... pet chickens... rabbits'; planned and ad hoc.
Managers missed spotting some risks and didn't fix them straight away, and one emergency item wasn't checked.
we found one instance where they had not identified safety risks or put plans in place to mitigate these risks... one piece of equipment to be used in an emergency situation had not been monitored or maintained.
Staffing is just enough on the day but no details on stable teams or low agency use.
there were sufficient staff available to support people. Staff told us that they thought there were sufficient staff available to support people.
No full activities programme or coordinator, just some trips, pets and ad hoc outings to vary the day.
Activities were planned with the person and also occurred on an adhoc basis... trips to the sea life centre and a local theme park... pet chickens in the garden and... two rabbits.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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