Last updated: 10 February 2026
"Supportive management, strong safety practices and positive staff culture, although staffing gets stretched during outbreaks and training remains basic."
Potential risks to people were being effectively assessed and mitigated... The registered manager undertook a regular analysis of themes and trends relating to incidents. When improvement was needed, lessons learned was communicated to staff in team meetings.
Staff told us they felt supported in their roles. The most recent survey had received positive responses and staff said they felt supported during the pandemic.
we observed call bells were answered and there were enough staff to meet people's needs safely. A relative said, "There always seems to be enough staff around."
Staff had been trained in a variety of subjects including safeguarding and infection control... Staff told us their training was up to date, and this was confirmed in training records reviewed. Staff also had their competency assessed.
Staff told us they felt supported by management and felt able to raise any concerns they might have. The registered manager had an open-door policy and is very approachable.
Per 2019 comprehensive inspection: People were given a weekly 'activities sheet'... organised a range of activities, outings and entertainment... singer performing on Kingswood... activities lead is very creative, we collected lids and created a tree.
Staffing is adequate most days but gets stretched during outbreaks like COVID when there are not enough workers.
Staff said there were times during a recent COVID-19 outbreak when they were short-staffed.
Only standard training covering basics like safeguarding and infection control with no specialist courses or funded qualifications.
Staff had been trained in a variety of subjects including safeguarding and infection control, supporting them to have the skills and knowledge to provide safe, good quality care.
Activities programme has variety like music, crafts and outings with a coordinator but nothing distinctive or innovative.
Per 2019 comprehensive inspection: organised a range of activities, outings and entertainment for groups of people and for individuals... On the dementia unit... collected lids and created a tree.
AI Generated
Last inspected: March 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp