Last updated: 10 February 2026
"Staff feel supported and valued in an open culture with good training, but abuse reporting issues and bank staff reliance need improvement."
Per 2019 comprehensive inspection: Reporting abuse to the local authority required improvement, e.g. September 2019 punch incident not reported; medicines safe with most staff competency checked; risks assessed well.
Per 2019 comprehensive inspection: One staff member told us, 'I'm proud to say I work here.' Staff felt well supported, valued, listened to with an open-door policy.
Per 2020 targeted inspection: The home had a good supply of bank staff available, so the home had only used a minimal amount of agency staff to cover for staff absences. Per 2019: There were sufficient numbers of staff to meet people's needs at all times.
Per 2019 comprehensive inspection: Staff were up-to-date with mandatory training and specialist training was also provided to meet people's needs. For example, syringe driver training for qualified staff was provided.
Per 2019 comprehensive inspection: Staff felt well supported by the registered manager and operations manager. The management team had developed an open culture where staff felt valued, listened to and empowered to 'speak up'.
Per 2019 comprehensive inspection: Activities coordinator provided weekly trips on minibus, gardening, movement to music, themed nights, art therapy, dementia magic table, external entertainers and volunteers.
Staffing levels are sufficient but they use bank staff to cover for absences and there is no mention of low turnover or extra recruitment efforts.
The home had a good supply of bank staff available, so the home had only used a minimal amount of agency staff to cover for staff absences.
Activities include trips, gardening and music with a coordinator, but no specialist programmes or staff training in therapies.
Weekly trips out on a minibus... gardening activities... movement to music, themed nights, art therapy and visiting external entertainers. Volunteers assisted... dementia magic table.
Staff did not report all possible abuse incidents to the local authority.
In September 2019, one incident recorded stated a person living in the home had punched another person. This was not reported to the local authority.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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