Last updated: 9 February 2026
"A stable staff team and friendly culture shine through, but poor management oversight and missing training on residents' specific needs hold it back."
Risks to people were not consistently being identified, resulting in risk assessments not being effective... Records did not evidence any lesson learnt from any incidents or accidents which had occurred.
The culture was open, and everyone's input was listened to and valued by gathering information from surveys and service user and staff meetings. We found the atmosphere was friendly and relaxed.
We were told that the home does not use agency staff... The staff team is an established team with very few changes and this is important to the stability of those who live in the service.
The training records showed staff had not received training in some key areas of peoples need. None of the staff had received training on how to meet the needs of people with a learning disability and/or autism, or specific mental health conditions that people experienced.
breach of Good governance again with systems not being in place to identify and mitigate any risks to people and failing to ensure the service was compliant with regulations. Also, the registered manager had failed to keep themselves up to date with current regulatory requirements and best practice.
Most people were supported by the staff to go into the local community most days and accessed local cafes... One person had a job and worked two days a week... planning the annual holiday.
The manager has big gaps in oversight and is not up to date with rules and best practices.
the registered manager had failed to keep themselves up to date with current regulatory requirements and best practice.
No training on learning disabilities, autism, or mental health needs that residents have.
None of the staff had received training on how to meet the needs of people with a learning disability and/or autism, or specific mental health conditions that people experienced.
Risk assessments are inconsistent and no learning happens after accidents.
Risks to people were not consistently being identified... Records did not evidence any lesson learnt from any incidents or accidents which had occurred.
AI Generated
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp