Working at Woodland Park

Safeguarding concerns from residents about rough handling were not passed to the manager so could not be investigated properly, and some risks like falls were not fully assessed.

Records showed three people had complained staff members had been rough with them... they had not informed the registered manager who therefore was not able to investigate or raise the concerns with the local authority.

Staffing is stretched on some shifts with long call bell waits especially at night or when staff are off sick.

Some people and their families told us there were not enough staff, and that it could sometimes take a long time for call bells to be answered... she has to wait for thirty minutes at night-time.

Quality checks missed problems like no first aid trained staff on nights and faulty call bells that make it hard to check response times.

The provider had not identified there was not always a first aid trained member of staff on duty at night. Maintenance issues with the call bell system meant the registered manager was not able to establish how long staff were taking to answer call bells.