Last updated: 10 February 2026
"Good staffing, training and team culture, but safety risks from missing risk assessments and ineffective quality checks hold it back."
Risk assessments were not always in place where required... for one of those people there was no risk assessment in place around epilepsy... they were not sufficiently detailed... we did find 3 unexplained gaps on medicines administration records.
Staff told us there was a good working environment with good teamwork, and they spoke positively about the registered manager. One member of staff said, 'Everyone [staff] is supporting each other and we respect each other.'
There were enough staff to support people in a safe way. Staff told us they had enough time to carry out their duties, and that they always had the breaks they were entitled to.
Per 2019 comprehensive inspection: Staff told us they had an induction programme when they started working at the service and access to regular training since then. Records showed training included topics such as dementia care, first aid, fire safety, safeguarding adults and the Mental Capacity Act 2005.
Quality assurance and monitoring systems used by the provider were not always effective. This was a breach of regulation 17.
Per 2019 comprehensive inspection: People were supported to engage in a variety of activities. For example, on the day of inspection activities provided included bingo and live music.
Quality checks missed problems in risk assessments and care plans for things like diabetes and epilepsy.
Quality assurance and monitoring processes were in place, but these were not always effective, as they had failed to identify the shortfalls we found in relation to care plans and risk assessments.
Risk assessments are missing or not detailed enough for epilepsy and diabetes, and there are unexplained gaps on medication charts.
for one of those people there was no risk assessment in place around epilepsy. Several people had diabetes. For some people there was no risk assessment in place at all in relation to this... 3 unexplained gaps on medicines administration records.
Only basic activities like bingo and live music, so the role lacks variety beyond routine care.
Per 2019 comprehensive inspection: People were supported to engage in a variety of activities. For example, on the day of inspection activities provided included bingo and live music.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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