Working at Woodland Manor Care Home

Systems were in place to keep people safe. Risks to them were identified and managed. Safe medicine practices were promoted, and measures were in place to prevent cross infection. Accidents and incidents were monitored, and systems were in place to promote learning from accidents/incidents and prevent reoccurrence.

A staff member told us they, 'Felt happier, better supported, appreciated, valued and clear of what was expected from them.' Another staff member commented, 'It is more friendly here now. Staff work well as a team. Morale is good and staff feel like they can progress. Everyone gets the opportunity.'

Staff numbers were calculated based on dependency levels and service user numbers. Staff were appropriately deployed to ensure each unit had staff with the right skill mix and training. The rota and allocation records viewed showed that consistent staffing levels were provided and maintained.

The service used a matrix to monitor training completion and staff competency in key areas including infection control and administering medicines. The matrix showed a high percentage of training completion with further training sessions planned. Staff had access to specialist learning such as end of life and verification of expected death training.

The activity staff had a programme of activities in place, but they also had the ability to change and adapt the activity if people were not engaging. The activity programme included one to one and group activities... external singers and a 'pat a dog' service came to the service... meditation sessions, exercises, quizzes and cinema sessions.