Last updated: 10 February 2026
"Exceptional leadership and a motivated, proud team with strong safety and training, although agency staff sometimes cover shifts."
Per 2022: Assured on IPC, PPE use, testing, hygiene, isolation procedures; per 2019: Robust safeguarding training, risk management via PBS reducing incidents, safe medicines with STOMP and audits.
Per 2019: 'Staff were extremely motivated and proud'; monthly meetings, strong support from management, teamwork in debriefs, staff feel valued and speak highly of team.
Per 2022: Measures in place to mitigate COVID-19 related staff pressures; per 2019: 'Agency staff was sometimes used' but with full checks, training, and creative floating rota for continuity; levels safe and suitable.
Per 2019: Robust induction, variety of courses, specialist PBS and MCA/DoLS annual training; 'culture of training and development', management encouraging further qualifications and supervisions.
Per 2019 comprehensive inspection: 'Service leadership was exceptional and distinctive'; registered manager visible with coaching style, staff motivated and proud, universally praised by relatives and professionals.
Per 2019: Flexible daily activity plans with community outings, sensory stories, PECS, Makaton, photographic reviews; innovative adaptations like separate flat led to 90% behaviour reduction; staff trained in PBS.
Agency workers cover some shifts, and COVID caused staffing pressures they had to work around.
Per 2019: 'Agency staff was sometimes used at the home'; Per 2022: 'measures in place to mitigate the risks associated with COVID-19 related staff pressures'
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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