Last updated: 9 February 2026
"Staff feel supported by approachable management and strong safety, with good teamwork and training, although staffing relies on agency workers and activities lack a dedicated coordinator."
People were protected from the risk of abuse... Staff had received training in keeping people safe from abuse... confident any concerns would be acted on. Regular auditing of medicine procedures had taken place.
The service had a strong emphasis on team work and communication sharing. Staff commented that they all worked together and approached concerns as a team.
There were enough skilled and experienced staff... staff vacancies were covered with permanent staff completing extra shifts, the provider's bank staff or agency staff.
The training plan demonstrated that all staff attended training essential to understanding and meeting the needs of people with autism and epilepsy. Staff had regular supervision meetings and a planned annual appraisal.
Staff told us that they found the registered manager approachable and supportive and that they felt confident to speak out or raise any issues they had.
Each person had an individual timetable of activities and were supported to participate in a range of activities that they enjoyed such as swimming, climbing, walking, doing jigsaws and attending day services.
Staffing is adequate but vacancies lead to permanent staff doing extra shifts or using bank and agency workers.
staff vacancies were covered with permanent staff completing extra shifts, the provider's bank staff or agency staff.
Activities are varied with outings like swimming and climbing but no dedicated coordinator or specialist programmes to make the role more creative.
supported to participate in a range of activities that they enjoyed such as swimming, climbing, walking, doing jigsaws and attending day services.
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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