Working at Woodhouse

People were kept safe. Staff had received safeguarding training... Risks were identified and guidance put in place... Positive risk taking was promoted safely... Learning was shared with the team during handovers and team meetings.

Staff felt supported and worked as team... Staff felt valued and empowered. A member of staff told us, 'I am proud to work at Woodhouse...'. Another said, 'Wellness, happiness and kindness is the priority'.

Staff confirmed there were enough staff. A member of staff said, 'Always enough staff, usually 12 to 13 staff per shift. We work flexibly to ensure people get the support they need'. No longer the need for agency usage.

Staff were supported to progress in their careers. Care staff were supported to take on acting team leader roles... The registered manager focused on the strengths of the staff... to become champions. Monthly meetings were taking place driving improvement.

The registered manager demonstrated extremely effective management and leadership skills within their role. Their passion, knowledge and enthusiasm... was evident. Staff spoke extremely positively about the management of the service.