Working at Woodheyes

No permanent manager in post yet, and quality checks missed problems like weak risk assessments.

There was no registered manager in place at the service... Not all audits were robust enough to identify shortfalls.

Staffing is stretched at times especially afternoons, so staff feel rushed and stressed.

You do your best but they [residents] just don't get the care they deserve as there aren't enough staff to go around, especially in the afternoons... the staff get stressed.

Risk assessments and mental capacity checks have gaps that could affect safe support.

People's needs and risks were not always fully assessed... We reviewed three people's mental capacity assessments and found information was identical in all their assessments.