Last updated: 10 February 2026
"Staff feel supported by management and enjoy their jobs, but outdated training and medicines record issues hold it back."
Stock balances of medicines we checked did not all correspond with the stock balances recorded. Records showed the temperature of one area where medicines were stored, had not been checked daily as required.
Staff told us they enjoyed their jobs and felt well supported by the management team. Staff said they would recommend the home and would be happy for their family members to live there.
There were enough staff on duty during the inspection to meet people's needs and keep them safe, and rotas showed these numbers were regularly maintained. Staff told us there were usually enough staff on duty and agency staff were utilised when needed.
Although staff had completed relevant training as part of their induction, not all staff were up to date with training courses considered mandatory... only 70% staff had recently completed infection control training and 68% of staff had completed health and safety training within the providers timescales for refresher courses.
Staff told us they enjoyed their jobs and felt well supported by the management team. Their comments included, 'I love it here, it is my escape from home' and 'We have a good team, residents are like family and there is good management.'
Per 2020 comprehensive inspection: There was a range of activities available to people, both within the home and in the local community. These included play your cards right, musical reminiscence, water paintings, and pamper and nail days. External entertainers visited the home three times each month.
Not all staff up to date on mandatory training like infection control and health and safety, with only 70% and 68% completed recently.
only 70% staff had recently completed infection control training and 68% of staff had completed health and safety training within the providers timescales for refresher courses.
Medication stock did not match records and storage temperatures were not checked daily.
Stock balances of medicines we checked did not all correspond with the stock balances recorded and records showed the temperature of one area where medicines were stored, had not been checked daily as required.
Staffing is adequate but agency workers are used when needed and there were past shortages due to covid.
Staff told us there were usually enough staff on duty and agency staff were utilised when needed. One staff member said, 'We have suffered in the past due to covid, but currently we are ok; fully staffed'
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp