Working at Woodhayes

There were enough staff to meet people's needs, day and night. We saw people were attended to and supported in a timely manner and staff were not rushed. Many staff had worked at the service for some years.

Supervisions were happening regularly and also when there were any issues or when learning was shared. Staff had further training opportunities to aid their personal development or to provide support to people with specific conditions.

Staff, supported by the activity co-ordinator, recognised what was important to people and ensured that people's personal needs, wishes and preferences were delivered. Staff had time to share and support people enjoying activities such as at an afternoon pantomime during the inspection.