Last updated: 10 February 2026
"Stable staff team with good training and safety measures, but managers did not always notify regulators of changes and COVID caused staff pressures."
Per 2022 IPC inspection: We were assured that the provider was using PPE effectively and safely, accessing testing, and making sure infection outbreaks can be effectively prevented or managed. Per 2021: Safeguarding systems in place, though PRN medicines did not always have clear guidance.
Per 2021 comprehensive inspection: There was a stable staff team who understood people's needs and preferences well. The registered manager arranged regular staff meetings.
Per 2022 IPC inspection: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures. Per 2021: There were enough staff on duty at all times to ensure people's needs were safely met.
Per 2021 comprehensive inspection: Staff told us they received training to enable them to carry out their role effectively and records we saw confirmed this. New staff had a comprehensive induction, probation and ongoing supervision.
Per 2021 comprehensive inspection: The provider did not always meet their regulatory responsibilities as they had failed to inform us of specific changes to the service and other circumstances which we require providers to notify us about.
Per 2021 comprehensive inspection: Staff offered people a range of activities daily... regular sessions of arts and crafts, creative writing and games and leisure... attended ongoing classes via video sessions.
Managers did not always tell regulators about changes to who they support or mental capacity paperwork, so oversight has gaps.
Per 2021 comprehensive inspection: the provider had failed to inform us of specific changes to the service... The manager had not informed us when one person's deprivation of liberty authorisation had been received.
Staff shortages from COVID needed special fixes to manage, so shifts might feel stretched at times.
Per 2022 IPC inspection: The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
No activities coordinator or specialist programmes, just basic arts, crafts, games and online classes run by regular staff.
Per 2021 comprehensive inspection: Staff delivered regular sessions of arts and crafts, creative writing and games and leisure... People told us they attended ongoing classes which had been taking place via video sessions
AI Generated
Last inspected: June 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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