Working at Woodgate

The registered manager monitored and analysed all events so that action could be taken to reduce the chance of the same things from happening again.

People benefitted from the open and inclusive culture that was implemented by effective leadership from the management team.

There were enough staff available to support people in their home, so they were could go at their own pace and were rushed. A relative told us, 'Yes they are safe. There is always a minimum of two staff around'.

The provider inducted staff and provided ongoing training in the areas they had identified as relevant to their roles. This included moving people safely, first aid and epilepsy awareness.

Staff felt supported and listened to. They said they could approach the registered manager at any time about anything and they would receive a positive and professional response.

There were regular structured activities such as aromatherapy and bingo, provided by external professionals. A Pet as Therapy dog had been trailed at the service and people's feedback was that they would like it to continue.