Working at Woodford House

Risks to people were assessed and reviewed regularly... The provider had developed systems to help people when they became anxious to avoid the use of physical or chemical restraint. Staffing levels met those identified through risk assessments (2020)

People were supported by staff they liked and were supported in a kind and caring way. One person told us, 'They [staff] are all lovely.' The atmosphere within the home was relaxed and friendly. (per 2018)

We saw training records that showed staff had received appropriate training with regards to the needs of the people using the services. (2020); Staff continued to receive training that was relevant to their role. They received regular supervision (per 2018)

There is a registered manager in post... Staff told us they had meetings where they had the opportunity to raise any concerns. Staff felt they were listened to and if changes were needed then the registered and home manager would listen and take action. (per 2018)

There were several activity workers in place. We saw a variety of activities taking place during our inspection. Some people took part in group sessions and others completed puzzles. There was an activity planner in place (per 2018)