Working at Woodfields Residential Home

Medication management has inaccurate stock counts and no guidance for staff on as-needed medicines.

Systems to manage medicines were ineffective. Improvements were needed to ensure staff had guidance when people were prescribed ‘as required medicines’ and to ensure stock levels in the home were accurate.

No audits or quality monitoring systems in place to spot and fix care problems.

The registered manager confirmed there were no audits in place to monitor the care people received including internal IPC audits, health and safety audits, staff files audits or audits of people care.

No system to plan staffing numbers and some staff recruitment files missing checks.

the registered manager confirmed there were no systems or effective tools in place to work out how many staff were needed. There was no system in place to monitor the recruitment of staff, which meant not all recruitment checks were available to review.