Last updated: 10 February 2026
"Good training and infection safety, but staff stretched in mornings, no activities coordinator, and reluctance to raise concerns."
We were assured that the provider was preventing visitors from catching and spreading infections, using PPE effectively and safely, and the home had not experienced an outbreak of COVID-19. Per 2021 inspection.
People told us that staff were kind and gentle and we observed some caring and patient practice. Per 2019 comprehensive inspection.
People told us that there were enough staff to meet their needs and that staff came quickly when they needed them. Per 2019 comprehensive inspection.
Staff had access to a wide range of training in health and social care related topics and training in specific areas such as dementia, diabetes and optical awareness. Per 2019 comprehensive inspection.
The registered manager and deputy manager were open to discussion and acted to address areas raised during the inspection promptly. Per 2019 comprehensive inspection.
The service did not employ a designated activities co-ordinator; however, a member of the care team was allocated to carry out activities each afternoon. Per 2019 comprehensive inspection.
Staff sometimes hesitate to raise concerns because they fear getting in trouble.
Some staff were reluctant to raise issues for fear of repercussions.
Staff feel stretched in the mornings helping people get up and dressed.
some staff felt that more staff were needed during the morning period when they were supporting people to get up and with personal care.
No activities coordinator, just care staff doing basic afternoon activities, so mostly routine personal care.
The service did not employ a designated activities co-ordinator; however, a member of the care team was allocated to carry out activities each afternoon.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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