Working at Woodcroft

The home had developed innovative ways of managing risk to maximise people's independence... Since the introduction of the ultralow bed and the specialist chair the person had no recorded falls... PIR sensors... resulted in less falls for people. New call bell system monitored response times.

Staff told us that they found the registered manager and management team approachable and they had regular access to supervision and team meetings where they could express their views and receive support to do their jobs. Staff were highly motivated by the registered manager and showed pride in their work.

There was minimal agency staff used in the home and the registered manager had ensured that the agency staff was provided consistently so the same staff were working in the home. The shift patterns in the home had been changed since our last inspection to suit the needs of the people living in the home and minimise the number of staff handovers.

The registered manager displayed exceptional leadership qualities, drive and enthusiasm. They empowered staff to provide care that was tailored to individual's needs. Staff were highly motivated by the registered manager and showed pride in their work and the support they gave to people.

The home introduced an initiative called 'Pimp my Zimmer'... This had been widely celebrated in local newspapers and the registered manager and their relative had been interviewed on BBC Shropshire radio... Since the frame had been personalised the person had not had any further falls. Dog walking club, home puppy, tortoises, projector cinema with popcorn, end of life box.