Working at Woodcroft
69 Lonesome Lane, Reigate, RH2 7QT
Operated by Millsted Care Ltd
6 bedsResidential homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.9/10
Key Finding
"Enough staff available when needed and a supportive approachable manager, but major gaps in essential training like safeguarding and poor oversight hold it back."
Safety & Risk
4/10
!
Despite the registered manager telling us visitors were asked for evidence of a negative lateral flow device (LFD) test on arrival and their temperature was taken, this did not happen when we arrived.
Staff Culture
5/10
!
Per 2021 comprehensive inspection: Staff told us the registered manager was approachable and supportive. One member of staff told us '[registered manager] listens, shows you and teaches you. You can contact her at any time.'
Staffing Levels
5/10
!
Per 2021 comprehensive inspection: There were enough staff to maintain safe staffing levels and staff were available when people needed them.
Training & Dev
2/10
✕
Per 2021 comprehensive inspection: training data provided to CQC showed that several staff had not received training in essential areas such as safeguarding and fire safety.
Management
3/10
✕
Per 2021 comprehensive inspection: The provider and registered manager did not have sufficient oversight of the service. Governance systems were not effective, with gaps in auditing and monitoring.
Programmes
3/10
✕
Per 2021 comprehensive inspection: people's records showed there were days when they had engaged in no activities and on other days there was only one very basic activity recorded such as 'having a nap, watching TV.'
Points to consider
Many staff miss basic training on safeguarding and fire safety, so you may not feel fully prepared for emergencies.
training data provided to CQC showed that several staff had not received training in essential areas such as safeguarding and fire safety.
Managers lack good oversight, so issues like training gaps and safety risks go unnoticed too long.
The provider and registered manager did not have sufficient oversight of the service. Governance systems were not effective, with gaps in auditing and monitoring.
Resident activities are limited to basic things like TV or garden walks with no real programme, making shifts feel routine.
people's records showed there were days when they had engaged in no activities and on other days there was only one very basic activity recorded such as 'having a nap, watching TV.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews