Working at Woodcote Hall

Staff sometimes ran out of medicines or missed doses because of poor stock checks and monitoring.

One person ran out of their medicine, and it was not administered for 4 days. Staff had sent an email to the pharmacy to chase this medicine, but this was not sent until 3 days later. No stock of one person’s medicine.

Staffing is adequate with enough on shifts, but nothing special like low turnover or no agency use.

We saw there were sufficient staff... One staff member said, 'We are a good team and have enough staff now.'

No activities coordinator or specialist programmes, so the role is mostly routine care with basic crafts and choir visits.

We saw people engaged in crafts, seasonal activities... A local church choir visited regularly, and people enjoyed films and afternoon snacks.