Working at Woodcote
Heathfield Road, Mayfield, TN20 6JJ
Operated by Ridgewood Care Services Limited
6 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safeguarding, good training and positive staff culture, but activities lack a coordinator and staffing shows no stable team."
Safety & Risk
8/10
✓
People were safeguarded from the risk of abuse. Support staff had received training and guidance. They knew how to recognise and report abuse... Risks to people's safety had been assessed, monitored and managed... The registered manager had regularly audited the systems and processes used to order, store, dispense and administer medicines.
Staff Culture
7/10
✓
Support staff had been invited to complete annual questionnaires... The results of the most recent questionnaires showed that support staff considered the service to be well-run. Good team work was promoted.
Staffing Levels
6/10
✓
Records showed that sufficient support staff were routinely on duty to provide people with the assistance they needed. We saw people promptly being assisted to undertake a range of everyday activities.
Training & Dev
7/10
✓
Support staff had completed training that was equivalent to the Care Certificate. Support staff had received refresher training... Support staff had regularly met with the registered manager to review their performance, the training they had received and to promote their professional development.
Management
6/10
✓
The service was consistently managed and well-led. People and their relatives considered the service to be well-led. A relative said, 'Woodcote is how it should be really. It's just a homely and well-run place that meets my family member's needs.'
Programmes
5/10
!
Support staff supported people to pursue their hobbies and interests. This included going out into the community using the service's vehicle to go shopping, have meals out, meet up with friends and visit places of interest. Each person had the opportunity to be supported to go on holiday.
Points to consider
No activities coordinator or specialist programmes, so the role is mostly routine personal care with some community outings and hobbies.
Support staff supported people to pursue their hobbies and interests. This included going out into the community using the service's vehicle to go shopping, have meals out, meet up with friends and visit places of interest.
Staffing is adequate and meets needs, but no details on low agency use or stable long-serving team.
Records showed that sufficient support staff were routinely on duty to provide people with the assistance they needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews