Working at Woodcock Dell Avenue
1 Woodcock Dell Avenue, London, HA3 0PW
Operated by Norwood
8 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.0/10
Key Finding
"Staff enjoy a family-like culture with good support and training, excellent safety, but shifts stretched during COVID and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Comprehensive IPC: up to date policy, staff trained, regular audits and monitoring, PPE tracker, very clean, all measures assured effective (2022 targeted inspection).
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff worked well as a team, felt listened to, comfortable raising issues, 'like a family.'
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: staffing levels flexible, calm atmosphere, most staff worked several years; provider had measures for COVID-19 staff pressures (2022).
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff received range of training, most completed relevant health and social care qualifications, regular supervision and appraisals.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff told us they were well supported by management staff who 'give help with (people's) personal care when needed. They are helpful.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: People participated in range of activities including music therapy, aromatherapy, reflexology, swimming, library visits, pet therapy.
Points to consider
COVID staff shortages needed extra measures to cover, so shifts could feel stretched at times.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures.
Varied activities like pet therapy and music sessions happen, but no dedicated coordinator or specialist programmes, so lots of routine personal care.
People participated in a range of activities, which included accessing community facilities and amenities. People attended a day centre, did shopping... music therapy, aromatherapy and reflexology, swimming, visits to a library and pet therapy visits.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews