Working at Woodchurch House
Brook Street, Ashford, TN26 3SN
Operated by Woodchurch House Limited
85 bedsNursing homesResidential homesHomecare agenciesSupported housingSupported living
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Strong safety practices, enough staff and good teamwork, but no registered manager yet and only basic training."
Safety & Risk
8/10
✓
Risk assessments were clear, comprehensive and up to date. Staff were confident to report concerns and said actions would be taken. Medicines were managed well, and lessons were learned and shared if something went wrong.
Staff Culture
6/10
✓
Staff enjoyed working at Woodchurch House and told us teamwork was good. Staff told us the manager was approachable and supportive with an open-door policy.
Staffing Levels
6/10
✓
There were enough staff deployed to meet people's needs. Call bells were answered quickly, and call bell audits were undertaken regularly. People and relatives told us there were enough staff.
Training & Dev
5/10
!
Staff told us their safeguarding training was up to date. Medicines were administered by nurses or care workers who had been trained and assessed as competent. Training and competency records were up to date.
Management
3/10
✕
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 1 month and had applied to register.
Programmes
6/10
✓
Per 2020 comprehensive inspection: There were social coordinators who invited people to enjoy small group events including armchair exercises, games and crafts. There were outside entertainers who called regularly.
Points to consider
No permanent manager in place yet, since the new one just started a month ago and is not registered.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for 1 month and had applied to register.
Only standard training like safeguarding and medicines, no specialist courses or funded qualifications.
Staff told us their safeguarding training was up to date. Training and competency records were up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews