Working at Woodbridge Lodge Residential Home

No permanent manager on site, instead run by operations team from head office who do not always act on concerns.

The registered manager had retired 11 days before our inspection visit. The provider had advertised for a new manager and the service was being managed by the provider's operations manager and other members of the provider's operations management team. Some staff told us they had reported concerns to senior colleagues, but these had not always been acted on.

Medication errors where people do not get their medicines as prescribed, and some safeguarding concerns not reported.

We were not assured people were receiving their medicines as prescribed. We noted an incident in a person's daily records, which had not been reported to the local authority safeguarding team.

Staffing often too low especially at weekends, putting pressure on workers and using agency to cover.

We received mixed views from staff and relatives relating to the staffing numbers in the service. Several staff did raise that at weekends there were sometimes less staff than on weekdays. Records showed, on some days the calculated number of staff was below the planned numbers. However, the operations manager told us where there was short notice absence of staff, these were filled by existing staff or agency.