Last updated: 9 February 2026
"Staff receive good training and enjoy a positive culture, but low staffing and poor management oversight put people at risk."
Per 2019 comprehensive inspection: Medicines were not always managed safely... posed a risk that the wrong dose could be administered should the sticker become detached from the MAR.
Per 2019 comprehensive inspection: Staff enjoyed working at the home... One staff member told us, 'We keep a happy house. I love it here.'
Per 2019 comprehensive inspection: Staffing levels did not reflect people's assessed needs. The staffing rota confirmed one staff member was available to support people during the hours of 9.00pm and 7.30am.
Per 2019 comprehensive inspection: Staff developed and refreshed their knowledge and skills through an initial induction and programme of on-going training, including training specific to people's individual needs; staff training was up to date.
Per 2019 comprehensive inspection: The provider had not maintained sufficient and accurate oversight of the service to ensure people's needs were consistently met in line with their preferences and assessed needs.
Per 2019 comprehensive inspection: People were supported to go on holidays and to attend college to maintain and develop their skills; people took part in day to day tasks.
Not enough staff on nights and days, leaving people at risk in emergencies and limiting outings.
Per 2019 comprehensive inspection: Staffing levels did not reflect people's assessed needs. The staffing rota confirmed one staff member was available to support people during the hours of 9.00pm and 7.30am.
Medication records had confusing stickers without names or matching details, risking wrong doses.
Per 2019 comprehensive inspection: Three people's medicine administration records (MAR) had a sticker attached detailing changes to the prescribing instructions... None of the stickers recorded the person's name and each contained different prescribing instructions.
The manager missed spotting problems like low staffing and safety risks until the inspection.
Per 2019 comprehensive inspection: The provider's quality monitoring visits and other management process had failed to identify the issues we found, including risks in relation to people's care and the premises.
AI Generated
Last inspected: October 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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